Avigilon Client

| 16-09-2021
[RAND-1-100] Comments

  • Integration Overview and Requirements
  • Install the Avigilon Client and Server
  • Install and Configure SAFR
  1. Does anyone have any idea why only devices with the Iris XE graphics have been having video freezing issues with Avigilon Control Center Client and Avigilon Player. Live camera feed and video playback figures will freeze in place but upon pausing, will show up in the place they're suppose to be at t.
  2. The Avigilon Control Center (ACC) Client software works with the ACC Server software to give you access and control of your surveillance system. The ACC Client software allows you to view live and recorded video, monitor events, and control user access to the ACC system. The ACC Client software also gives you the ability to configure your.
  3. Installing the ACC Client. If you are installing the first Avigilon appliance in your security network, you can install the ACC Client software on a network workstation or on the computer you are using to access the Server Management page.

ACC 7 Client 7 Standalone (v 7.14.0.16) ACC 7, EXE:: filedownloadRelease Notes filedownloadEXE File: Avigilon Player 7 Standalone (v 7.14.0.16) ACC 7, EXE:: filedownloadRelease Notes filedownloadEXE File: Product Flyers: Avigilon Control Center 7 Software Flyer.

Integrated SAFR Avigilon is only available on Windows.

Integrating SAFR’s facial recognition and analysis capabilities into Avigilon enables you to use SAFR’s video feed information overlays within Avigilon’s camera video feeds, thus making it much easier to quickly and accurately separate unknown people from authorized people from known threats. You’ll also have immediate access to additional infomation such as age, gender, sentiment, name, company, known associates, and any other configurable information you want to create.

This page discusses how to install and configure SAFR and Avigilon so that the two systems are properly integrated. The SAFR Avigilon Operation Guide discusses how to operate the integrated systems.

Integration Overview and Requirements

A typical deployment requires the following:

  • A machine running the Avigilon Control Center (ACC) Server
  • One or more machines running the ACC Client.
  • One or more machines running the SAFR Desktop Client to process videos.
  • If you’re doing a SAFR local deployment, you’ll also need a machine running SAFR Server. SAFR Server can run on the same machine as one of the Desktop Clients, provided the host machine meets the system requirements.

System Requirements

Avigilon has the following requirements:

  • Avigilon 7.4.0 or later

SAFR has the following requirements:

  • Each machine running the SAFR Desktop Client must meet the following requirements:
    • Windows 10.
    • The Desktop Client must be version 2.0.106 or later.
    • Additional system requirements as described here.
  • Local SAFR deployments require at least one machine running SAFR Platform 2.0.106 or later.
  • Each machine running SAFR Server must meet the following requirements:
    • Windows 10.
    • Additional system requirements as described here.

Install the Avigilon Client and Server

Download and install the ACC Client and the ACC Server from the Avigilon website:

Avigilon Client Black Screen

  • Full install (server + client): https://partners.avigilon.com/prm/English/s/assets?id=134904

If you’ve already installed the ACC Server and merely want to install a second ACC Client, there’s a client-only install location:

  • Client-only install: https://www.avigilon.com/products/acc/7#download (scroll down to the “SOFTWARE DOWNLOADS” section)

The ACC Admin Tool can be used to manage network and storage configurations.

When logging in to the site for the first time, the default credentials use administrator as the username without a password. You’ll be asked to immediately enter a new password.

Install the ACC Web Endpoint Service

Avigilon Client

To install the ACC Web Endpoint Service, download and install the ACC 7 Web Endpoint Service from the Avigilon website at https://www.avigilon.com/support/. Note that the ACC Web Endpoint Service must be installed on the same machine as the ACC Server.

Once installed, you can view the health of the ACC 7 Web Endpoint Service at https://localhost:8443/

Change the Default Ports

The default port for the ACC Web Endpoint Service is 8443. You can change the default port by doing the following:

  1. In the %ProgramData%Avigilon folder, open the WebEndpoint.config.yaml file in a text editor.

  2. Add the following config parameter to the file, where 123 is the new port number:

  3. Save the config file and restart the ACC Web Endpoint Service.

The default port is updated. All commands should be sent to the new port.

Client

Using Insecure Connections

Although the default connection type used between SAFR and Avigilon is secure, (i.e. HTTPS) insecure connections (i.e. HTTP) are also supported. To change to an insecure connection, do the following:

Avigilon

  1. In the %ProgramData% folder, open the WebEndpoint.config.yaml file in a text editor.

  2. Add the following config parameter to the file:

  3. Save the WebEndpoint.config.yaml file and restart the ACC Web Endpoint Service.

All communication with the WebEndpoint will now be done insecurely using HTTP.

Install and Configure SAFR

  1. Go to the SAFR Download Portal.
  2. If you’re doing a cloud deployment, download and install Windows SAFR Desktop. Make sure to select the Avigilon Control Center install option.
  3. If you’re doing a local deployment, download and install Windows SAFR Platform. Make sure to select the Avigilon Control Center install option.
    • When installing the SAFR Platform, the default SAFR port assignments sometimes conflict with other software port assignments. If a port conflict occurs, the error message shown below will pop up in the middle of your installation.
      If this happens, do the following:
      1. Click OK to edit port configurations.
      2. Notepad will open, displaying the safrports.conf file.
      3. Edit any conflicting ports to new values. (e.g. CoviHTTP=18080)
      4. Save and exit Notepad.
    The Platform installer will then restart and the new port values will be used. You can find the modified safrports.conf file at C:Program FilesRealNetworksSAFR.

Avigilon Client

After the installation finishes, two icons will appear on your desktop: one labeled SAFRActions and another labeled SAFR. SAFRActions launches SAFR Actions, while SAFR launches the Desktop Client. The SAFR Server (when installed as part of a local deployment) automatically runs as a collection of background services.

Immediately following installation, the installer opens the Desktop Client and prompts you to log in with your SAFR Account credentials. Make sure to log in; it’s important in acquiring the SAFR license.

Configure SAFR

Avigilon client 6

You can configure several Avigilon-specific preferences by opening the SAFR Desktop Client, going to the Preferences Window and clicking on the Avigilon tab.

  • Directory: IP address or hostname of the machine where the ACC server is installed.
  • Port: The port number that the Avigilon server is configured to use. By default, Avigilon uses port 8443. See Change the Default Port above for information on how to change the port that the Avigilon server uses.
  • Username: The username of a user that has been added to the Avigilon server via the “Users and Groups” tool.
  • Password: The password of a user that has been added to the Avigilon server via the “Users and Groups” tool.
  • Nonce: This value will be provided to you by Avigilon when you obtain a license. It will look something like FO#26133902.
  • API Key: This value will be provided to you by Avigilon when you obtain a license. It will look something like 349f16ea6b3bc5cfd89dfeca3be33a602fcfe7e73b6b7437646a80ae1ed7ce3a.
  • Use secure connection: Specifies if SAFR uses a secure connection with Avigilon. By default, Avigilon uses secure connections. Only uncheck this if you have configured Avigilon to use non-secure connections. See Using Insecure Connections above for more information.

More Information about ACC Software

For more information about installing, configuring, and using ACC software, see https://www.avigilon.com/support/software/acc7/avigilon-acc7.4-installworkflowchecklist-en-rev2.pdf

Avigilon Client 7

See Also